The registered trademark FR Perfumes and the domains frperfumes.com and frperfumes.pt are property of Gonçalo Ribeiro, tax identification number 205951155, headquartered in Braga, Portugal, hereinafter referred to as FR Perfumes.
1. What kind of information does FR Perfumes use?
There are two general categories for the information we collect and / or request.
Information you provide to us
We process the data we receive from you, when you register as User, purchase from our online store or when you contact our Customer Support.
Account Information. If you want, you can create a User Account. To do this, you will have to choose a password and enter your email address.
Profile Information. In addition, in order for you to use our Service and for us to arrange the Service, we will ask you to provide certain information, such as your full name, email address, telephone number, address, date of birth, tax identification number (NIF). This information is necessary to contact you, but also to ensure that the items you purchase can be sent.
Contact information. When contacting our Customer Support team or when this team contacts you, we collect information regarding the reason for this contact and any other information you provide us by phone or email.
Other information. We can ask for your opinion about our Service through an e-mail or online questionnaire. We are grateful for your opinion and will only process personal data (such as your email address or User ID) that may be collected by us or our service provider for internal analytical purposes, in order to improve our Services.
Information we collect automatically
When you use our Online Store, we collect information about your activities, such as clicks, purchases, and information about your device, to provide you with a better service.
Usage information. We collect information about users' interests, qualifications and characteristics, to know what type of User you are, your location and what articles you like. This information allows us to know what you are interested in and customize our Service for you. For example, based on your browsing habits, we can send you marketing emails targeted to your interests. If you do not want to receive these emails, please unsubscribe using the link in your email.
Usage data. We automatically collect certain information sent by your internet browser when you use our Online Store, even if you have not created an Account or have not logged into your Account. This information includes, but is not limited to: data on how you used the Store (including links to third-party applications), IP address, access times, hardware and software information, and information on the device used.
Transaction information. We maintain transaction data records and payments related to Purchase Contracts. This may be more exhaustive than the concise overview you have access to in your Account.
2. For what purposes does FR Perfumes uses the information?
When you are providing your data to FR Perfumes you are consenting that the same data can be used for different purposes. Hereafter, you can read for what purposes we use your personal data.
The provision of our Service
We use your data to fulfill our contractual obligations and to ensure that our Service is provided to you in the best possible way. In this context, we use your data to:
- allow you to access and use our Online Store, including payment features
- present the Online Store in a format compatible with your internet browser and with the device you use
- provide customer support across multiple channels, such as email (preferably) and phone / sms (only in the last recourse)
- send status updates, invoices and / or payment reminders via email, SMS, any other type of direct mail or push notifications
- organize our internal administration
To provide, customize, measure and improve our advertising and marketing
We want our Online Store to be appealing to all our users. Therefore, it is in our (legitimate) interest to find out what you click on and what you think about our Products. In this context, we process your data to:
- show suggestions (such as equivalent articles) and ads targeted to your interests, based on your activities in our Online Shop
- offer and / or report additional services, events, offers, promotions and benefits
- keep in touch by mail, phone or SMS (or any other type of direct message) or to answer questions
- invite the User to provide their opinion about our Service
- prepare anonymous statistical analyzes that we use to identify target groups, market research, and improve navigation in our Online Store.
Ensure and maintain a reliable and secure Online Store
Of course, it is also in our legitimate interest to ensure and maintain a reliable and secure Online Store. We may also process and store your data to fulfill legal obligations. For these reasons, we process personal data for:
- prevent, track and combat fraud or any other illegal use of the Online Store
- register, mediate and resolve potential disputes or irregularities
- comply with our legal obligations, such as maintaining records, and fulfilling our duties in the context of criminal investigations or other investigations by competent authorities
- make our terms and conditions and other policies enforced
3. When will information be provided to third parties?
When you shop for articles
When certain services are provided by third parties
We can also involve processors. These are third parties who perform services for us and, in that context, also process personal data. For example, processors may provide us with payment, advertising, customer support or sales support services, assist us in disseminating advertising campaigns or analyzing opinions, as well as protecting the Online Store against fraud. Processors have a duty to maintain confidentiality and may only use the data necessary to provide the services to us in accordance with our instructions.
In our online shop we also have the option to pay by bank transfer. In such cases, the transfer proof that is sent may include the identification number of the bank account of the origin of the payment. This information is only processed by FR Perfumes in case a refund is necessary. Proofs received are archived for historical purposes.
When we are (legally) required and needed to apply our Terms and Conditions.
We may also disclose your information to third parties:
- if we feel compelled to do so, eg. in the case of litigation
- to comply with statutory obligations, such as court orders
- to cooperate with authorities, such as the police or tax authorities
- to ensure compliance with FR Perfumes Terms and Conditions
4. How do we protect your information and for how long do we keep it?
We believe that security is a very serious matter and we have security procedures and technical restrictions to protect your data from unauthorized access, destruction, or alteration. In addition to security measures such as encrypting your data, we recommend that you carefully select a password and keep your Account access data secret.
5. How can you control your information?
If you want to know what information we have about you, you can request an overview of your personal data or the deletion of your personal data. You can do this by accessing your personal area and download the data in PDF or CSV format or by sending an e-mail to firstname.lastname@example.org. Please clarify the subject of the email if it is a request to block or delete. This way, it will be easier for us to help you as soon as possible. Please note that FR Perfumes may require additional information to determine your identity, such as a copy of your identification document. In addition, we may need to retain certain information in order to comply with national laws or regulations (for example, to comply with applicable tax laws), prevent and combat fraud, resolve disputes and enforce our Terms and Conditions. In some cases, you may require us to restrict or block certain processing.
When you allow us to use your data, for example, to send marketing emails, you can easily withdraw your consent. You can do this by sending an email to email@example.com or canceling the subscription in your personal area.
If your data is changed and you want to keep your data updated with FR Perfumes, for example to continue receiving our information and promotions, just send an email to firstname.lastname@example.org or make the changes needed in your personal area.
If you wish, at any time, to carry out the data portability you have provided to FR Perfumes, you can do so by accessing your personal area and downloading the data in PDF or CSV format or by sending an e-mail to email@example.com . In response, the data that FR Perfumes has, will be provided in a structured, current and automatic reading format. In this context, the mail to be sent must be from the same e-mail address associated with the Customer's registration in the FR Perfumes database.
6. What should you do in case of a privacy violation?
If you believe that we have violated your privacy rights, we ask you to notify us by sending an email to firstname.lastname@example.org. This allows us to investigate the matter as soon as possible.
You can also file a complaint with the relevant authority in your country.
Information regarding online dispute resolution pursuant to Art. 14 Para. 1 of the ODR (Online Dispute Resolution Regulation):
The European Commission gives consumers the opportunity to resolve online disputes pursuant to Art. 14 Para. 1 of the ODR on one of their platforms. The platform (http://ec.europa.eu/consumers/odr) serves as a site where consumers can try to reach out-of-court settlements of disputes arising from online purchases and contracts for services.